Frequently Asked Questions
Leasing Questions
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Application fees are $100 per person 18 and older occupying the apartment and a hold fee of $100. You may pay these in office, or online by credit card, a small fee will apply. There is an administrative fee of $100. All application fees are nonrefundable.
Applications may be found under the floor plans tab of our property website, or you can stop in the office for a paper application during business hours.
Security deposits will vary depending on qualifying criteria. Deposits start equivalent to one months rent.
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
Up to 2 pets, cats or dogs, are allowed with a combined weight of 100 pounds. There is a non-refundable pet fee per pet. Check out our full pet policy!
Resident Questions
Our apartment homes are priced individually based on the amenities and features.
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is 2X the monthly rent, along with a reletting fee specific to your lease, and payback of any concessions. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 14 days, they will need to fill out an application to be added to your lease agreement.
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Yes, residents can set up services with Spectrum.
You are allowed to use gas or electric grills on the property. Restrictions apply to wooden decks. Please contact the office with questions.
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. After hours, please contact a locksmith.
If you have lost your keys, you may have new keys made at our office during business hours for a small fee. If it is outside of office hours, please contact a local locksmith.
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Our team is always ready to answer your questions.
Testimonials
I enjoyed living there the management was great very friendly and if there was a issue with the apartment they took care of it in a timely manner.
- Google Review
I have had good experiences with the leasing office - ladies are polite and friendly. Also, the maintenance team is responsive.
- Google Review
The leasing girls have always been extremely professional, often going above and beyond to help me out. I enjoy living here and I feel safe and it close to my work.
- Google Review
Spacious and well designed layout!
- Google Review
I been living in my apartment for 4 years and when I say I love it. I love it. I couldn't have picked a peaceful area. The staff is amazing. Very genuine people. If you need anything fix call Keith the maintenance man. He gets the job done no matter what. If you have any problems you can call Reeka. She handle business. The staff is like my family. I picked the right spot to call home for my kids and I.
- Google Review
This is a great place to live and the people are just so wonderful
- Google Review
Very quiet complex my leasing office worker so helpful gives great customer service maintenance guy as well
- Google Review
I have had nothing but good things to say about Imperial Gardens Apartments. They always remember me by voice and any problems that I have ever had they have been extremely efficient and fast. They are pleasant and friendly and always help me with what I need. Thank you guys!!!!
- Google Review
I can't wait to move here! My move in date can't come fast enough. The neighborhood is nice and quiet and the property manager's customer service skills are top tier!
- Google Review
This is a great place to call home
- Google Review